TMLEP is the trading name of TMLEP Asia Pacific Pty Ltd, which is a registered Australian Proprietary Company (ACN 630 258 392)
Suite 7, Level 7, 330 Collins Street, Melbourne VIC 3000
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What are cookies used for?
Cookies allow a site to know if your device has visited that particular site before. Cookies can then help to understand how the site is being used, help you navigate through the pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help to ensure that the marketing you see online is more relevant to you and your interests.
What types of cookies are there?
There are generally 3 different types of cookies: “Session Cookies”, “Permanent Cookies”, “Third-Party Cookies”. The different types of cookies are explained below:
Session cookies are mainly used by online shops, they allow you to keep items in your cart when browsing. They are also referred to as a “Transient Cookie”, a cookie that is erased when the user closes the Web browser. The session cookie is stored in the temporal memory and is not retained after the browser is closed. In simple terms, the Session cookies do not collect information from the user’s device.
Permanent cookies remain in operation even when the browser is closed. They remember log in details and passwords so you don’t have to add these in every time you enter the site. The law concerning permanent cookies states they need to be deleted after 6 months of being stored on the device.
- Third-Party cookies are installed by third parties with the aim of collecting certain information to carry out various investigations into behaviour, demographics etc.
What types of cookies do TMLEP use?
TMLEP Asia Pacific Pty Ltd, (ACN 630258392), (“TMLEP”, “we”, “us”) is an independent clinical practice that provides independent clinical investigations and healthcare analytics to assist in the improvement of patient safety and healthcare standards around the globe.
TMLEP is committed to best practice in relation to the management of the information obtained in the provision of our services and business activities. We are committed to protecting the privacy and confidentiality of personal information and to handling that information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles (APPs) and where applicable, relevant State and Territory privacy legislation (“privacy legislation”).
From time to time we may make changes to our Policy, processes and systems in relation to how we handle personal information. We will update this Policy to reflect any changes. Those changes will be made available on our website.
What Information We Collect
TMLEP collects information from our members, clients, employees and other persons as is necessary and relevant to provide our services and manage the practice.
TMLEP handles the following sets of data:
- Employee Information for employment purposes only (i.e. CV’s/references/bank details)
- Member Information for the purposes of TMLEP membership (i.e. CV’s/bank details)
- Client Information for the purposes of carrying out contractual obligations (i.e. Name/contact information)
- Patient medical records and radiology in relation to client instructions
- Other information, in relation to healthcare litigation (i.e. documentation associated with an instruction from a client in relation to a legal claim such as a Statement of Claim, Defence etc.)
Personal information which we collect, depending upon the nature of our dealings with you, may include your name, contact information, identifiers such as your date of birth, financial details, technical information (such as your IP address) and any other ad hoc information which you choose to supply to us and which is of an obvious personal nature.
How We Collect Information
TMLEP will collect your personal information directly from you where it is reasonable and practicable to do so. We may collect your personal information from you in a number of ways including in person, over the telephone (including text messages), through a form or by email.
We may also collect your personal information from third parties including third parties commissioning our services on your behalf or in response to legal proceedings commenced by you, medical consultants engaged by TMLEP to assess your medical condition and/or diagnosis, or other organisations engaged or contacted by TMLEP to assist us to carry out our business activities and/or provide our services.
Sometimes we collect personal information about you that is publicly available – for example, from social media or public registers (e.g. LinkedIn, Twitter, Australian Securities and Investments Commission (ASIC)).
Why We Collect and How We Use Information
TMLEP collects personal information only to the extent that is necessary and unavoidable for the purpose of providing our services and business activities, or for related purposes which you would reasonably expect. We ensure that all our employees and other personnel are familiar with the privacy obligations which we have undertaken to you in this regard. We will treat your personal information as strictly private and confidential.
In general, TMLEP collects, holds, uses and discloses your personal information for the following purposes:
- to contact you to provide information about, and to deliver our services to you and/or the person or organisation that referred you to us;
- to manage our relationship with you;
- to engage healthcare providers to assist in the provision of our services and assess medical conditions and/or diagnoses;
- to review, evaluate, develop and improve our services;
- to recruit TMLEP personnel;
- to help us manage our accounts and administrative services including billing and management of our ITC systems; and
- the purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent.
We may aggregate personal information obtained from multiple individuals for research and data analysis purposes. We only do so however, after de-identification and in accordance with and to the extent permitted by de-identification guidelines issued by the Office of the Australian Information Commissioner and research guidelines approved under section 95A of the Privacy Act 1988 (Cth).
We may disclose your information to suppliers and service providers to enable such parties to perform functions on our behalf and under our instructions, in order to carry out the purposes identified above. We may also disclose your information to financial institutions in connection with receipts, invoicing and payments. Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Policy in relation to their handling of your personal information.
We may disclose your personal information to overseas recipients (such as third-party service providers or a related body corporate) only where it is strictly necessary to do so in order to fulfil the purposes outlined in this Policy. We may store personal information with vendors who have been contracted to provide services to TMLEP. For example, we may utilise international data storage and cloud computing services. Countries in which such data may be stored or disclosed may include (but are not limited to) the United Kingdom and Spain. We seek confirmation that such service providers comply with the Australian Privacy Principles or are subject to a binding law or scheme that offers substantially similar protection (for example the EU General Data Protection Regulations 2016 (GDPR)). Although information is encrypted where possible and efforts are made to protect your personal information, when you agree to this Policy you acknowledge that TMLEP will not be responsible for the overseas third party.
How We Manage and Hold Personal Information
DATA QUALITY AND SECURITY
We will take reasonable steps to ensure that your personal information remains current, complete and accurate. We will endeavour to ask you during the course of our relationship with you to tell us of any changes to your personal information. If at any time you believe that any of your personal information that we hold is not accurate or is out of date, please let us know by contacting our Privacy Officer directly (see below).
We may store your personal information in both, or either, hard copy or electronic format. The protection of your personal information is a priority and we have implemented security arrangements to protect your personal information against loss, theft, misuse, unauthorised access, modification or disclosure. These include a number of both organisational and technical measures such as:
- Firewall and intrusion detection controls;
- System software controls;
- Identity controls;
- Location controls; and
- End-to-end encryption
Our security measures are routinely reviewed, and account is taken of the Guide to Securing Personal Information issued by the Office of the Australian Information Commissioner.
DISPOSAL OF PERSONAL INFORMATION
TMLEP retains personal information for as long as it is necessary to fulfil the purposes outlined in this Policy and as otherwise specified in applicable record retention policies and procedures.
We will take reasonable steps to destroy, permanently erase or permanently de-identify any personal information (whether in hard copy or electronic format) that is no longer required for any purpose described in this Policy or under any applicable laws.
How You May Access Your Information
You are entitled to view the personal information which we hold about you except in circumstances where applicable privacy and data protection laws authorise us to deny access. If we do withhold access to your personal information, we will provide you with written reasons. You may be charged an administrative fee for this service.
If you have any concerns or complaints about the manner in which your personal information has been collected or handled, we request that you contact us in writing. Upon receipt of a complaint, we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are dissatisfied with our handling of a complaint or the outcome, you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.
Further information can be found at the website of the Office of the Australian Information Commissioner – www.privacy.gov.au
Please direct any queries, complaints or requests for access to our Privacy Officer via email at [email protected] or by mail to:
The Privacy Officer TMLEP Asia Pacific 69 Riverview Road Avalon Beach NSW 2107